Please keep an eye out for a purple envelope at the top right corner of your Forum page. These are two settings — Virus Safe and Child Safe. Login to the Virgin Media online account and check the Web Safe settings. Any website unsuitable for children is blocked by default. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Childsafe off but still blocking sites. My Virgin Media App. Breaking down some broadband barriers 8. Options. If you changed the computer's network settings to use any Public DNS does that re-gain access. If your websafe option is off, then the toggle will be greyed out. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. on 18-01-2023 20:59. We would like to show you a description here but the site won’t allow us. 255. Here you’ll find all the help you need for Virgin Media related problems and issues. Email address. Changing DNS on your device is the best option VM have other DNS 194. Then click on parental controls and then turn it on. WebSafe are safety settings that are selected to work over your home broadband connection. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Learn how you can change Web. Expand the Email option. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Welcome to Virgin Media’s help and support page. 159. More about Virgin Internet Security. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Manage Your Account. Options. Any help appreciated. 88K views 5 years ago. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 168. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. To confirm private browsing is on, you will see the word inPrivate beside your address bar. I keep getting the message seen in the attached picture. Account - Mobile. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. My Virgin Media App. I have switched off-on-off the web safe settings. Virgin Media; My Virgin Media; Shop;. Tap Install Now. 25-02-2023 13:20 - edited 25-02-2023 13:25. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. These are two settings — Virus Safe and Child Safe. Move message to Spam folder (default) Flag a message as. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. * Call costs may vary. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". All devices would need to be re-connected to the WiFi. See. 993. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 1. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 8. These are two settings — Virus Safe and Child Safe. I am trying to turn on the web safe settings but it's not working. You need F-Secure SAFE – our award winning internet security package. on 27-08-2023 09:39. Open Advanced settings. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. 168. 99. Having the same problem on multiple devices. Navigate to the My Apps tab and select Web Safe from the menu. 140 and not, the expected, 81. 1. To turn parental controls off on Android, you need to go to the Play Store. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. cheating, porn, social media etc. com (connection reset error). Virginmedia. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. org. Login in the the Virgin Media online account and try the to enable websafe. Preferred DNS 192. icon on the upper-left edge of your screen. Select the Settings cog in the top right-hand corner. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Virgin Media. Open any browser and, in the address bar, type Virgin Media IP address — 192. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. select Save changes and confirm changes are. Virgin Media Web Safe Log in to your My Virgin Media account. . This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 67. web safe. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. on 23-05-2023 15:19. Solved: Hi, I can't seem to turn on Web Safe. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. virginmedia. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Superstar. Are you seeing the old UI (left) or the new UI (right). Hi Trying to find a solution to why I cannot access the settings for web safe. please try again and on the app it just goes to a pagew that does not load. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Virgin Phone Switchover. uk Server: cache1. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. com 9. I have noticed that when I view my account it is blank where. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 159. Childsafe off but still blocking sites. These are two settings – Virus Safe and Child Safe. I have web safe switched off but still certain sites wont load. Networking and WiFi. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. If you see two software update options available, choose the one you want to install. To access your Virginmedia. These are two settings — Virus Safe and Child Safe. Mobile customers can also use the app to keep on. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 8. Need to contact Virgin Media Customer Services?. 1. 168. Regards, Daniel Options. 0 that contains your default network information. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. 11; 0; 0; rikthemonk. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Go to Account settings, then Account details b. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. If you want to protect children, then click on the Child Safe filter. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media; My Virgin Media; Shop;. The message you get from the pc isthat "something has gone wrong on our side. Discover the web for yourself. Any website unsuitable for children is blocked by default. How to access advanced settings. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. You’ll pay nothing for 3 months (with no payment details. If your site is blocked by a majority of ISPs, it may be that there is a. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Here are our top tips to help you on your way. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. e. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. 162. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Adjust the settings according to the level of protection you want. You may want to start by seeing what your site report looks like using a tool like Blocked. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Options. 48. IMAP Security. virgin fibre web safe 0 Virgin Media takes online safety seriously. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. nslookup protonvpn. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Forum; Apps. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I checked the DNS entries for NordVPN. Connect to the router with a LAN cable. on 06-03-2023 16:05. OpenDNS provide instructions here :. Changes to our Acceptable Use Policy for Virgin Media Mail. Users can change their settings at any time in My Virgin Media. The Virgin Media blocking method. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 67. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 140 and not, the expected, 81. Options. That said, the more you know about the web, the better understanding you. Access your bills, diagnose faults and manage your package. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Select SPAM Settings. Im having the same ballache redirecting as people have been having since 2021. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. We recommend keeping Virus Safe on. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. com 194. Go to Settings > General, then tap Software Update. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Open Advanced settings. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 140 and not, the expected, 81. Makes sure your dns settings on your computer are manually set - 8. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Back up your device using iCloud or your computer. A new secure password will be generated for you. There have been a few complaints about this recently. 168. I tried to check the AS name as advised on the forum , here is what I found. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Lee_R. 67. Re: Websafe settings won't save. 1. Breaking down some broadband barriers 8. If you see two software update options available, choose the one you want to install. com. Check in your account settings on their website. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Bypass Child Safe & Virus Safe. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. From there the Web Safe can be accessed and configured. Learn how you can change Web. Connect to the router with a LAN cable. 4. 4) or OpenDNS (208. 220. Should the issue persist post back here to have issue flagged to the forum team. Browse Virgin Media Virgin Media Community. What is the website,. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. I can not access the Manage your websafe settings via my app or via my pc. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Find the right spot for your hub. 100. Remember that parental control settings are only one part of online safety. Click: Settings. My Virgin Media App. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 9. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. on 20-08-2018 08:53. com (blocked by Web Safe), bestvpn. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 4. Parental controls block websites and applications that you think are unsuitable for your child. Hi, I apologise whether this has been mentioned in the past. My child safe settings are off but are currently blocking sites regardless. Click the big on/off icon to connect. 8. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. If you're a Virgin Fibre customer, when you register. Chatter and natter. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Search. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Then click on Manage services. We would like to show you a description here but the site won’t allow us. Tried every browser, device, incognito mode etc. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 0 Kudos. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. These are two settings – Virus Safe and Child Safe. on 18-10-2022 19:33. 168. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 100. 99. And we don’t mean wrapping them in bubble wrap. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Once logged in you will see 2 filters; Virus Safe and Child Safe. 220) in case it's a local DNS issue. Options. When prompted, enter the settings. Click on this and you'll see my message. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. com. Community Natter. in Security matters yesterday; Web Safe Parental Control Not Working. When prompted, enter the settings. . It is still shown as enabled on the WebSafe website, and Virgin Support. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 65% of young people aged 11-16 are in favour of the. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Back up your device using iCloud or your computer. Parental controls block websites and applications that you think are unsuitable for your child. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media Staff. Site was glitchy earlier this afternoon but now seems to be work. See for more details. Web Safe is not automatically turned on for customers who joined before this date. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. We give all our customers a complete, market leading security package called Virgin Media Security,. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Re: Websafe settings no longer having effect. --. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Here you’ll find all the help you need for Virgin Media related problems and issues. More about Web Safe. Switched On Families. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. We can't update your Web Safe settings at the moment. 48. 168. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I am shown “cannot access to the server”. 4. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Parental controls block websites and applications that you think are unsuitable for your child. IP address 192. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. We give all our customers a complete, market leading security package called Virgin Media. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 9. . Click on the Overview tab, where you have two options – Virus Safe and Child Safe. It's the same for virus safe and child safe. 1. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. virgin. 1 and all appears in order. on 09-09-2023 11:35. I have 3 devices. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I’ve tried re-booting the hub etc but no joy. If it was a scam, they will be able to help and protect you from falling victim to fraud. Virgin Media takes online safety seriously. 1. 2 years later this problem still persists. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. com. changes not being saved. 8. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. These are two settings — Virus Safe and Child Safe. Please enter your email. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. This is so annoying as it seems as no one can help you over the phone. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Web Safe will help you block access to web sites known to be infected or to distribute Malware. You may want to start by seeing what your site report looks like using a tool like Blocked. The results of queries to the Virgin Media DNS server gave the following results. Please, check the top right-hand side of our page to find a little white envelope. Just wondering why the Hub3 is doing this. com under Blocked Websites section and then select Add. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Enter your credentials and press OK to log into the router settings menu. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 1. Usually, malware is installed accidentally. 4. 0 Kudos. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Following the above link still takes me to the new GUI. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. There is no speed problem with 16 Gig memory. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Thanks for the reply @jasoncartwright on the forums. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Home Phone. BTW is there a reason why you are access the old site page for Web Safe?. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to.